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FAQ

 How often should I wash my hair extensions?

If the hair starts to feel oily, dirty, or overtime becomes lifeless because of products you use then

go ahead and wash the hair. Take care of the

hair likes its your own hair. 

Do you recommend any washing techniques? 

Yes, Brush out the hair from the ends & work your way up. Once you are done work the shampoo & conditioner into the hair, mix half shampoo and half conditioner together. Do not twist, scrub or rub the hair. We strongly suggest to wash the hair gently in a downward motion with your palms. Be sure to rinse out everything with warm water.

Then, Gently work the conditioner into the hair extensions and leave in

for an hour or 1 hour and 30 minutes. Then rinse the conditioner out. Finally, Lay your hair extensions on a towel to air dry or you can blow dry your bundles on a low heat setting.

How many bundles should I purchase?

12" to 18"- 3 bundles

20" to 28"- 4 bundles

30"- 4-5 bundles

What is the color of the hair?

Natural hair color, 1B.

What products can I use and can't use on the hair?

E-mail us at joanabundlesinfo@gmail.com for information.

How long will the hair last?

With proper care it can last up to 6 months to a year or even more. Moisturize your hair with the right hair products, use heat protector when you are styling the hair with a flat iron or curling iron, and only wash it if you really need to. 

How long does shipping usually take?

It takes 3 to 8 business days.

*If you live in NY shipping takes 2 to 7 business days.*

 

How may I contact Joana Bundles Customer Service?

You can email us at joanabundlesinfo@gmail.com

with any questions and we will make sure

you are well informed or taken cared of in a timely fashion.

 

How do I make an Exchange/Return?

No returns or exchanges. All sales are final.

However, if for any reason you are not satisfied with your bundles. You can email us at joanabundlesinfo@gmail.com so that

we can resolve any issues directly.

If we do accept your return for your purchase, all items must be returned within 5 days. All bundles must be unworn and unwashed. If bundles are not returned in the same condition in which it was sent, it will be denied. 

*Shipping fee will not be included*

ADDITIONAL INFORMATION:

-DO NOT cut your wefts, it will cause extreme shedding. Seal your wefts with weft sealer.

-Add a few drops of oil can keep the hair moisturized

(Recommended: Argan Moroccan Oil). 

- Avoid using too much heat on your bundles.

Privacy Policy

Joana Bundles is committed to keeping any and all personal information you give that is collected from any individual that visits or uses our website. We want to make sure that all customers and visitors that uses our online store receives confidentiality, privacy, and secure services.